Returns
Goods may be returned to Nerdvana Games LTD. Goods are returned at the customers cost and risk. For faulty goods under warranty we can arrange collection and your refund will include the original carriage charge. If the goods are found not to be faulty you will be liable for the collection and return delivery costs and for the redelivery back to the customer.
Customised and made to order goods are NOT returnable.
If you are not entirely satisfied with ANY product purchased from Nerdvana Games LTD, we will replace the product or refund the product price in full (excludes used & demo equipment) providing the below steps are followed:
The product should be unused, unassembled and in its' original packaging. The product must be returned to us in sellable condition within 7 days of date it was delivered to you.
Before returning products, please contact us via e-mail/phone or social media for a Returns Authorisation Number. This should then be clearly written on the package being returned. The Returns Authorisation Number is valid up to the 7th day. Goods will not be refunded after this time.
Customers Should Note:
When organising a return, we strongly advise you to return goods via a fully insured courier or special delivery so that you have a proof of delivery back to us.
Certain card issuers have been known to take up to 10 working days to show the refund on debit/credit cards. Once we have issued a refund onto your card, you will need to contact your card issuer if the refund has not appeared on your statement.
Returns Address:
unit 11, Grampian court, beveridge square, livingston EH54 6QF
